Service Request

Harris Helps is a mobile application that enables Harris County residents to submit non-emergency requests to the responsible County Precinct using a smart phone or tablet. A typical Harris County service request can be anything from reporting a pothole, trees obstructing roadways, traffic obstructions, to identifying road closures. The mobile application is designed to be quick and easy to use.

After the initial installation and configuration of the user’s profile, submitting a service request requires four simple steps.

1. Launch the application
2. Provide location or allow the application to define the Geographical Information Systems (GIS) coordinates
3. Select the request category to input description
4. Add a photo (optional) and then submit!

• Saves user profile for application reuse
• Capture or use existing photo to attach to service request
• Automatic routing of request to correct Harris County precinct
• Address location awareness using GPS
• Adjust location using drag and drop or enter address
• Determination of whether location of request is outside Harris County
• Input description of service request
• Secured transmission of data
• Store submitted Service Request on phone
• Email sent to citizen with request id to reference